What the Guarantee is designed to help with
For an eligible rental, the RentRooster Lender Guarantee may provide compensation if the rented item suffers sudden and unforeseen accidental damage, is stolen, or is lost or not returned during the confirmed rental period.
The Guarantee is subject to the full terms. A claim is not automatically payable simply because an incident occurred.
What makes a rental eligible?
- The booking must be created, accepted and paid through RentRooster.
- The renter must have completed the required identity verification.
- The item must be lawful, accurately described, in safe working order and owned or lawfully controlled by the lender.
- The incident must occur during a confirmed rental period of no more than 90 consecutive days.
How is compensation assessed?
- We look at repair cost, fair market value immediately before the incident and the cost of a comparable replacement.
- Age, condition, prior wear and depreciation are taken into account.
- The maximum available under the Guarantee is €5,000 per rental, subject to the full terms.
- There is no double recovery for the same loss.
Evidence protects genuine claims
- Clear pre-rental and post-rental photos or video.
- Proof of ownership and value, such as a receipt, invoice, bank record or credible replacement-value evidence.
- Serial numbers where reasonably available.
- A police report for theft or suspected criminal non-return where requested.
Common exclusions
- Normal wear and tear, cosmetic marks and gradual deterioration.
- Pre-existing damage, defects or poor maintenance.
- Intentional damage, misuse or gross negligence.
- Off-platform bookings or payments, third-party liability, bodily injury and courier/postal loss.
1Report it quicklyContact RentRooster as soon as reasonably possible after discovering the problem.
2Preserve the evidenceKeep the damaged item and provide the requested booking, condition and value evidence.
3We review the factsWe assess the claim against the published Guarantee criteria and may ask both parties for further information.
4Outcome & reviewWe explain the outcome. If you disagree, you may ask for an internal review without losing any statutory rights or legal remedies.
Important The Lender Guarantee has eligibility requirements, exclusions, valuation rules and evidence requirements. Owners should read the full terms before accepting a rental, particularly for higher-value items.
