Terms of Service

1. Who operates RentRooster

rentrooster.ie is operated as part of Lynsco Group Ltd, trading as RentRooster ("RentRooster", "we", "us" or "our"). Lynsco Group Ltd is registered in Ireland under Registration Number 570133 and VAT Number IE3387161QH.

RentRooster provides listing, account, verification, booking, communication, payment-facilitation and support tools that help owners and renters transact.

Unless we expressly state otherwise, RentRooster does not own the items listed by users. The rental agreement for an item is made between the owner and the renter once a request is accepted and the required booking/payment steps are completed.

2. Accounts and eligibility

• You must be at least 18 years old and legally capable of entering into the relevant agreement.
• You must provide accurate, current account information and keep your login credentials secure.
• We may require phone, identity, payment, payout or fraud-prevention checks before allowing particular marketplace actions.
• Identity verification may be performed through specialist provider Veriff. See our Privacy Policy for more information.
• You may not create accounts using false details, impersonate another person or use another person's verified account to complete a rental.

3. Owner obligations and listings

An owner must:

• own the item or have the legal right and authority to rent it out;
• describe the item, accessories, condition, location, price, deposit and material restrictions accurately;
• use genuine photographs that fairly represent the item;
• ensure the item is safe, functional, properly maintained and lawful to rent;
• comply with all legal, licensing, tax, safety and category-specific obligations that apply to the item; and
• not list prohibited, illegal, unsafe, counterfeit or otherwise restricted items.

4. Renter obligations

A renter must:

• use only their own verified account and provide accurate booking information;
• use the item lawfully, carefully and only for an appropriate purpose;
• follow reasonable operating, safety and return instructions supplied by the owner;
• not lend, sub-rent or transfer the item to another person without the owner's and RentRooster's agreement;
• notify the owner promptly of damage, loss, breakdown, theft or another material incident; and
• return the item and listed accessories at the agreed time and in the condition reasonably expected after permitted use.

5. Rental requests, acceptance and payment

• Request first: choosing dates and sending a rental request does not itself create a completed rental or take payment.
• Owner decision: the owner may accept or decline the request. Availability remains subject to owner confirmation.
• Payment after acceptance: when a request is accepted, the renter must complete the required payment within any stated deadline for the booking to proceed.
• Payment processing: payments are processed using third-party payment services. RentRooster may facilitate payment instructions and status but does not represent itself as a bank.
• Fees: applicable platform/service fees will be shown or described before the relevant charge is made.

6. Keep rentals on RentRooster

Users must not use RentRooster to find each other and then move the rental or payment off platform to avoid fees, verification, controls or platform rules. Where RentRooster provides messaging, users should keep material booking communications there so there is an auditable record if a dispute or claim arises.

Off-platform bookings or payments may not qualify for platform support, payment protections or the Lender Guarantee.

7. RentRooster Lender Guarantee

Eligible rentals may qualify for protection under the RentRooster Lender Guarantee, subject to the full Lender Guarantee Terms. The Guarantee has eligibility conditions, exclusions, valuation rules, evidence requirements and a maximum of €5,000 per rental.

A Guarantee payment is not automatic simply because an item is damaged, lost, stolen or not returned. Claims are assessed against the published terms and available evidence. The Guarantee does not remove a renter's responsibility for loss they cause and does not replace any statutory rights that cannot lawfully be excluded.

8. Deposits, damage and disputes between users

Where a listing includes a security deposit or card authorisation, the amount and handling will be displayed in the booking flow. Users must not fabricate damage or use a deposit as a penalty unrelated to genuine loss.

If a dispute occurs, both users should preserve photographs, messages, receipts and other relevant evidence and contact RentRooster promptly. We may help gather information, facilitate communication or review issues affecting the platform or Guarantee, but this does not make RentRooster the owner, renter or guarantor of every obligation between the users.

9. Cancellations and refunds

Cancellation and refund rights depend on the booking status, any cancellation option shown for the listing, the circumstances of cancellation and any mandatory consumer rights that apply. Where a refund is due through the platform, RentRooster will facilitate it through the relevant payment provider.

Nothing in a platform cancellation rule removes a statutory cancellation, refund or remedy right where the law says that right cannot be excluded.

10. Prohibited conduct

You must not use RentRooster to commit fraud or another unlawful act; manipulate reviews, claims, payments or verification; harass another user; scrape or attack the platform; bypass security controls; upload malicious code; infringe intellectual-property rights; or provide information you know is materially false or misleading.

11. Account restriction or termination

We may restrict, suspend or terminate an account where we reasonably believe this is necessary to protect users or the platform, investigate suspected fraud or illegality, comply with law, respond to a material breach of these Terms, or manage a serious safety risk.

Where appropriate and lawful, we will explain the reason and allow the user to provide relevant information. Termination does not cancel obligations or rights arising from transactions already completed, including amounts properly due or an existing claim.

12. RentRooster's responsibility

RentRooster is responsible for providing the platform services with reasonable care and skill and for obligations we expressly undertake in these Terms or the Lender Guarantee Terms. We do not guarantee that every user will behave properly, every listing will be available, or every rental will be free from disagreement, damage or loss.

To the maximum extent permitted by law, RentRooster is not responsible for losses caused solely by another user's independent acts, an owner's unsafe or misdescribed item, a renter's misuse, events outside our reasonable control, or indirect/consequential losses that were not reasonably foreseeable. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including mandatory consumer rights or liability that cannot legally be excluded.

13. Complaints and dispute resolution

Contact support@rentrooster.ie first if you have a complaint about RentRooster or a platform decision. Provide the booking/reference number and the relevant evidence. We will review the issue and may ask for further information.

If a matter concerns a Lender Guarantee decision, the internal review process in the Guarantee Terms is available. These Terms do not prevent a user from using any statutory complaint, alternative-dispute-resolution or court process available to them.

14. Privacy and data protection

Our Privacy Policy explains how account, booking, verification and other personal data is handled. Third-party services used for payments or identity verification also have their own privacy notices.

15. Changes to these Terms

We may update these Terms for future use of the platform. Where a change is material, we will take reasonable steps to make it available before it takes effect. We will not retrospectively remove a material contractual protection that applied to a rental already confirmed under the previous terms, unless a change is required by law.

16. Governing law and legal rights

Subject to mandatory consumer-law rules, these Terms are governed by the laws of Ireland. Mandatory Irish and EU consumer protections and jurisdiction rules are not affected.

Nothing in these Terms gives RentRooster the sole right to interpret the contract, transfers a legal burden of proof that the law places on RentRooster, or prevents a consumer from exercising a legal remedy.

17. General

If part of these Terms is found unenforceable, the remainder continues to apply so far as legally possible. A delay in enforcing a right is not automatically a waiver of it. Headings are for readability and do not change the meaning of the terms.

Contact: support@rentrooster.ie